Kickoff
Confirm location, goals, competitors, and evaluation scope.
Founding Austin offer
$5,000 Service Revenue Leak Audit per location.
A practical mystery shopping audit that tests the customer journey, benchmarks nearby competitors, and gives managers a coaching-ready action plan with software/app access included.
IncludedFounding Audit
Software/app accessIncluded
Phone shops2
Online booking auditIncluded
Website/chat auditIncluded
Onsite service visitIncluded
Customer intercepts/surveys5-10 attempts
Review sentiment analysisIncluded
Competitor benchmark2 competitors
AI coaching packIncluded
Executive debrief60 minutes
Price$5,000/location
Built for service leaders who need evidence, not opinions.
Ground truth
Run phone, web, onsite, customer feedback, review, and competitor checks.
AI analysis
Turn evidence into root causes, coaching scripts, and manager actions.
Debrief
Review executive report, dashboard, and 30-day improvement plan.
Mystery shopping plus journey audits
Phone, online scheduling, chat or lead forms, onsite visit, pickup, follow-up, and reviews.
Competitor benchmark
Two nearby competitors compared against the same customer journey standards.
Manager-ready coaching
Scripts, huddle topics, roleplays, and a 30-day action plan.
Software/app access is included in the audit.
Your team gets the dashboard, evidence library, benchmark, coaching actions, executive report, and debrief as part of the $5,000 founding audit.